Exchange Policy

Eligibility :

• Our Exchange Policy is applicable for 7 days. If 7 days have gone by after the delivery of the product(s), unfortunately we can’t offer you a return.
  
  
• To be eligible for an exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the packaging tags intact.

 

Exchanges:

• You are eligible for an exchange if the product received is defective, damaged, or if the size delivered is incorrect. Additionally, we offer a size exchange if you accidentally ordered the wrong size.

• Exchange is applicable only once per order.

 

The procedure for an exchange is as follows :

1. In order to place a exchange request, please send us a mail at hello@superclan.co
   
   
2. Please mention all the required details of your order like : Order No., Name, Product, Ordered Size. Do not forget to state the reason for exchange.
   
   
3. Once your request for return is confirmed by our Support Team, we will initiate a reverse pickup request for your order.
   
   
4. Our delivery executive will come and collect the package. Please make sure the products are packed safely so that there is no damage in transit.
   
   
5. Once the product reaches us, it will go through a quality check and subsequently, the new product will be shipped to you.

 Returns :

• We do not accept returns at the moment. Only exchanges are applicable.

 Others :

• Exchanges are not applicable on international orders.
• Cancellation of order will incur a fee of Rs.100. You can only cancel your order if it has not been shipped.
  
  
• No cancellations are allowed on pre-ordered / made-to-order products.

• No Exchanges are applicable on Totes, Bottles, Candles, Bundles and on discounted items.