Return & Refund Policy

Eligibility :

• Our Return & Refund Policy is applicable for 7 days. If 7 days have gone by after the delivery of the product(s), unfortunately we can’t offer you a return.
  
  
• To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging with all the packaging tags intact.

Returns :

• You can apply for a return if the product received is defective/damaged or if you have received the wrong size of a product. 

• Return is applicable only once per order.

 

The procedure for a return is as follows :

1. In order to place a return request, please send us a mail at hello@superclan.co
   
   
2. Please mention all the required details of your order like : Order No., Name, Product, Ordered Size. Do not forget to state the reason for return.
   
   
3. Once your request for return is confirmed by our Support Team, we will initiate a reverse pickup request for your order.
   
   
4. Our delivery executive will come and collect the package. Please make sure the products are packed safely so that there is no damage in transit.
   
   
5. Once the product reaches us, it will go through a quality check and subsequently, the product value will be refunded to your bank account.

 Exchanges :

• We do not accept exchanges at the moment. Only returns are applicable.

 Others :

• Returns are not applicable on international orders.

• No returns are applicable on the Totes & Caps.
  
  
• Cancellation of order will incur a fee of Rs.100. You can only cancel your order if it has not been shipped.
  
  
• No cancellations are allowed on pre-ordered / made-to-order products.

• No Returns are applicable on Totes, Bottles, Candles and Bundles.